Ordering

• Ordering From Q-Car    Using Check or Money Order

• Ordering From Q-Car    Using your Credit or Debit Cards via PayPal

• Our Guarantee

Ordering - Check or Money Order

• Do NOT use the "Add to Cart" buttons on the product listing pages if you want to order this way.

     DOMESTIC ORDERS: Payment must accompany all orders. The use of order forms is not required. Just be certain your name and address are clearly written on your order. Do not rely on the return address on your envelope or check as most often these will become separated. Please write legibly; if we can't read or understand your writing we cannot ship your order and we will have no way to contact you. Shipping and handling charges must also be included on all orders. If you must send cash it must be via Certified or Registered mail - we are not responsible for lost mail.

     Please provide a street address where possible. If you are a rural delivery and have a box number please give us the route number or road name and your phone number.

     Delivery time varies with product demand. Parts orders are usually shipped within two to four weeks. Truck orders eight to twelve weeks. Cars are also made to order, and advance reservations are required. There is NO delivery time offered for car orders. We make them as time and material permit. If you have special requirements, such as a vacation deadline, birthday, etc., let us know and we will do our best to accommodate your delivery schedule.

     CANADIAN ORDERS: Payment must accompany all orders. They can be paid by either International Postal money order or by check payable in US funds drawn against any United States bank. We cannot accept any check other than the above. Shipping and handling charges must be included with each order. Click here for shipping and handling charges.

O Scale Catalogs sent to Canada cost $7.00.

     FOREIGN ORDERS: Payment must accompany all orders. (see Canadian orders on how to pay.) Shipping charges must be included with your order. Allow for a minimum of 2 kilos on car orders, 4 kilos on parts orders; we will credit any postage overage. If insufficient postage is included we will eliminate items ordered to cover postage.

O Scale Catalogs sent overseas cost $8.00.

Ordering - Using Paypal

If you prefer an alternate payment arrangement we now accept Credit and Debit Cards using PayPal.

• If you would like to use a payment form other than Check or Money Order you can use the "Add to Cart" buttons on our product listing pages. When you are finished selecting what you need you can use the "View Cart" button at the top of the page and proceed to the PayPal site and use your debit or Credit Cards.

• Don't use the "Add to Cart" buttons if you want to pay with check or money order. Paying with check or money order hasn't changed. Send us your list and payment and we will send you your order; if you want to check stock email us the list in advance and we will let you know if we have stock on all your items. If you have any questions please contact us via email.

Shipping and handling charges using Paypal are different from those paid for by Check or Money Order. Shipping Charges will be added to your PayPal order automatically. For now these are NON-Insured shipments. If you require Insured shipments you cannot use PayPal.

Our Guarantee

     All Q-Car products are guaranteed and we will repair anything found to be defective in workmanship or materials. However, we are not obligated to repair items damaged in shipping. If you receive merchandise that is damaged in transit and the package has an insurance tag on it contact your nearest Postal Service representative for instructions on how to handle your claim. If no tag is present contact us directly. In no case should the item be returned without first contacting us. If you have any difficulty with your claim we will help you process it. Returning items damaged in shipping unless you are directed to do so by either USPS or Q-Car will negate any damage claim we may have with the carrier.

     Should any product need service we will repair or replace anything found defective in workmanship at no charge. We will pay all shipping costs. If the damage is the result of accident, misuse or abuse we will repair the item for a nominal charge and you are responsible for all shipping costs. Small items, such as fragile white metal parts will be replaced at no charge regardless of the cause of damage. To obtain service we ask that you write to us first to explain the problem. Please do not return items without first writing to explain the problem. We will direct you as to what course of action to take. Special order items are not returnable, except for warrantee service. Items bought through dealers, requiring service, require a sales receipt, and if bought direct require proof of purchase (cancelled check or Q-Car invoice number.) Items bought at flee markets or auctions are not returnable.